Sap Adventures
RUC: 20490428098
Address: Esquina, Cta. de Sta. Ana 508, Cusco 08002
Phone/WhatsApp: +51 960 827 076
Email: info@sapadventures.org
Website: www.sapadventures.org
Full Name: ________________________________________________
DNI/CE/Passport: __________________________________________
Phone Number: ____________________________________________
Email Address: ____________________________________________
Address: _________________________________________________
Tour/Service Name: _________________________________________
Service Date: ______________________________________________
Destination: _______________________________________________
Reservation Code (if applicable): _____________________________
Type:
☐ Claim: Dissatisfaction related to the service/product.
☐ Complaint: Dissatisfaction with customer service or experience.
Description of the issue:
(Provide a clear and detailed explanation of what happened.)
Consumer’s request:
(Indicate the desired solution: refund, service improvement, etc.)
Date of receipt: ____________________________________________
(The agency must record the date the complaint or claim was received.)
Analysis and proposed solution:
(Space reserved for Sap Adventures’ official response.)
(Space for the consumer to indicate whether they agree with the response or provide additional comments.)
Important:
This complaints book complies with the regulations established by Indecopi (Peru).
Sap Adventures is committed to providing attention and a solution within a maximum of 30 business days after receiving the complaint or claim.
This Personal Data Protection Policy aims to inform clients, suppliers, employees, and other interested parties about how Sap Adventures collects, uses, stores, and protects personal data, in accordance with the current Peruvian Personal Data Protection Law.
This policy applies to all processes and activities involving the collection and processing of personal data within Sap Adventures, including data from clients, employees, suppliers, and other stakeholders.
At Sap Adventures, we commit to the following principles:
Legality: Personal data is processed in accordance with the law.
Purpose: Data is collected for specific, explicit, and lawful purposes.
Transparency: Data subjects are informed about how their information is used.
Security: Technical and organizational measures are applied to protect data.
Sap Adventures collects personal data directly through physical or digital forms, contracts, emails, social networks, and other authorized channels. Data may include, but is not limited to:
Full name and identification document.
Contact information (phone, address, email).
Travel preferences and contracted services.
Billing and payment details.
Personal data is processed for the following purposes:
Service delivery: Reservations and travel management.
Customer support: Inquiries, suggestions, and complaints.
Marketing: Sending commercial and promotional information (with prior consent).
Legal obligations: Compliance with legal and tax requirements.
Personal data is stored in secure databases, both physical and digital.
Only authorized personnel can access this information.
Sap Adventures has implemented technical and organizational measures to protect data against unauthorized access, loss, alteration, or destruction.
Data subjects have the right to:
Access their personal data processed by the agency.
Rectify inaccurate or incomplete data.
Request deletion of data no longer needed.
Object to data processing under specific circumstances.
Withdraw consent at any time.
To exercise these rights, please contact us via the channels listed in Section 11.
Sap Adventures will not share or transfer personal data to third parties, except in the following cases:
When the data subject has provided explicit consent.
When necessary for the provision of contracted services (e.g. hotels, airlines, local operators).
When required by legal obligations.
Our website uses cookies to enhance browsing experience.
These cookies store user preference information.
Users may configure their browsers to disable cookies; however, doing so may limit certain functionalities of the website.
Sap Adventures reserves the right to update this policy at any time.
Modifications will be published on our website and will be effective from the date of publication.
We recommend reviewing this policy periodically.
For inquiries or to exercise your rights regarding personal data processing, you can contact us through the following channels:
Email: info@sapadventures.org
Phone/WhatsApp: +51 960 827 076
Address: Esquina, Cta. de Sta. Ana 508, Cusco 08002